Data we collect and usage
HYD asks for User"s personal information (email, demographic location and address, age, name,
phone number, preference in partner selection, payment details, personality facets, interests when
the User registers with the Site.
This information is readily available on the Site and only viewable by the User on logging into the
account. The User at all times has the option not to provide this information without agreeing to
register with HYD.
All information collected at the Site to become a Registered User is obtained purely for providing
the Services (please review the Terms and Conditions) and to improve the quality of your experience
from the Services.
information collected at the Site.
The User information collected at the Site is of two categories, Personally Identifiable Information
and Non-Personally Identifiable Information. Personally Identifiable Information of the User can be
specifically used to identify the User as an individual whereas, the Non-Personally Identifiable
Information does not identify the User individually. Specifically, HYD uses the information
collected at the Site for providing high quality Services and suggesting and recommending matches
best suited for the User, processing payments, assessing User preference and compatibility aspects.
All information collected on the Site could be used to resolve disputes, troubleshoot problems,
collect receivables, measure gauge for surveys on User interest in the Site, inform User about
promotions and offers, detecting fraud and other criminal activity, to enforce Terms and Conditions
and other related policies.
By registering with the Site and consenting to Terms and Conditions and related policies at the Site,
User agrees and confirms his/ her consent to providing HYD this information, which is lawful,
necessary and permissible. Our products or services may include third-party products or services.
When you use these products or services, they may also collect and use your information to serve
you. User at all times has the right to withdraw consent by communicating it to HYD or
use of the Site and Services offered by HYD. Upon the User opting outing to withdraw such
HYD will not be under any obligations to provide the Services nor will it be liable for the
provided till then.
The information the User provides at the Site, may come to HYD through the following sources:
- a. Log Files Every time the User visits the Site, HYD servers automatically gather
from User browser (such as IP addresses, browser type, Internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends,
administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad
demographic information. This information provides an idea of which parts of Site the User
visits. Log files are not shared externally.
- b. Cookies. "Cookies" are used to keep track of some types of information. These are very small
files placed on User"s computer, which allow HYD to count the number of visitors to the
distinguish repeat visitors from new visitors. Cookies allow HYD to save user preferences
track user trends. Please bear in mind if the user browser is set to reject all cookies, the
User"s experience may not be optimum and the Site may not function properly. Cookies are not
responsibility for any resulting loss of functionality.
- c. Mobile Analytics. Mobile analytics software could be used to allow HYD to better
the functionality of our mobile software on User phone. This software may record information
such as how often the User uses the application, the events that occur within the application,
aggregated usage, performance data, and where the application was downloaded from. This
information is not linked to any Personally Identifiable Information.
- d. Information About the User. When the User is a Registered User or a recipient of the
Services, then HYD collects a wide variety of information about the User. For the
User has to provide answers to HYD Compatibility Assessment. The answers the Users
used by the specialists on the panel of HYD to prepare a personality profile of the User
match it with other compatible partners. All individual responses to the questions about User
personality in the HYD Compatibility Assessment is held strictly confidential, while
non-Personally Identifiable Information (like first name, occupation, height, colour of skin and
eyes etc.) is used to build the User"s "My Profile". It is possible that details of marital
status, recent log-in date and other profile/account information of the User may be displayed to
the User"s recommended matches. All photo(s) or video(s) provided by the User as part of profile
content, the User agrees and confirms that these may be made available to User"s matches and
identifiable information is not disclosed to any third party.
- e. Payment /Purchase Information. To process payment/ purchases, HYD may require User
name, address, phone number, email address and credit card information. Such information is used
primarily to process User order or as otherwise described herein. HYD adheres to strict
security guidelines with respect to the storage, possession and handling of such information and
protecting it against unauthorized access. It is clarified that HYD does not store User"s
credit card information. User transaction on HYD is authorized and being processed by
PayU/ HDFC payment gateway/ any other authorized payment gateway directly without any
information passing through HYD. Thus, all information related to credit/ debit card is
stored/ held with Our authorized payment gateway. Only information relating to credit/ debit
card is stored with HYD for the cases where Users" are under auto-renewal for the
Account and subscription of Services. HYD, handles the information only in accordance with
the provisions of the applicable law as made applicable from time to time and only for the
duration lawfully required, thereunder.
- f. E-mails and Telephone Calls. User e-mail address is required while registering for the
Services. e-mails are used for both transactional (e.g., confirmation for registration with the
Site, credits, notifying of matches) and promotional (e.g., newsletters, new services, special
discounts, etc.) purposes.
- g. Mobile Device. If User has registered any mobile device or uses the mobile device to access
the Site, then device information may get collected (such as mobile device ID, model and
manufacturer), operating system and version information, and IP address.
- h. Demographic Data. Demographic data could be collected on the Site. This data is used to
tailor User"s experience at the Site, showing content that which might interest them, and
displaying the content according to their preferences. Some of this information may be shared
with advertisers on a non-personally identifiable basis.
- i. Online Survey Data. Information may be shared periodically during any voluntary member
surveys. Users are encouraged to participate in such surveys as it helps in improving the
Services. Survey responses are not linked to personally identifiable information, and all
responses are anonymous.
- j. Information Regarding User Friends. The Site encourages Users to refer a friend for the
Services by sending us a friend"s name and email address. This information remains in our
database, and such referred person could be sent a one-time e-mail containing User"s name and
inviting them to visit the Site. Such e-mail will also include instructions on how to remove
their information from HYD database. User agrees not to abuse this feature by entering
addresses of those who would not be interested in the Services.
- k. Public Forums. HYD has a blogging facility on the Site and the blogs on the Site may
posts which are relevant to dating and relationships and is available to Users and visitors to
the Site. Any information that is disclosed in the comments section of the blog section becomes
public information and User is expected and confirms that the User shall exercise caution when
deciding to disclose any Personally Identifiable Information. To request removal of personal
information from any blog, User has to contact HYD at firstname.lastname@example.org. In some
cases, HYD may not be able to remove the information from the blog, in which case
inform the User of such inability.
- l. Use for Research. In addition to the uses outlined above, User agrees to allow HYD to
anonymously use the information from User experiences to continue our research into successful
relationships. This research, conducted by psychologists and behavior research scientists on the
panel of HYD may be published in academic journals. All responses are kept anonymous, and
- m. Use for Verification checks. The User is aware that to continue to receive the Services
offered at the Site, it has to undertake the mandatory verification checks. The User agrees that
information provided for the verification check is true and correct and is being provided
voluntarily with complete knowledge of the purpose of its use by HYD and its authorized
party expert Service Provider for such verification. The Verification Check is conducted solely
for the purpose of providing a richer experience in the Services. The verification process is
kept anonymous and confidential and not shared with any third party other than authorized
entities of HYD.
Disclosure of Your Information
Disclosure to User"s Matches. For providing the Services HYD will disclose User profile
and verification results to recommended/ Suggested matches. Photos and other profile information
posted by User will be available for viewing. HYD could make features available enabling User
matches to share User profile information, including photos, with members of their social
network(s). User contact information is never shared with User matches.
User agrees and confirms that non-abidance of Verification requests made by HYD will render
Registered Account at the Site terminable at the instance of HYD without any recourse,
HYD is authorised and justified in taking any action necessary on such refusal by the User.
User agrees and understands that HYD or its third party expert service provider and their
are not the author or creator of the information coming forth in the Verification Checks. Under this
premise and limitations, HYD or its third party expert service provider or their associates
warrant accuracy, validity or completeness of the content of the Verification checks. HYD,
disclaims that the Verification checks will meet the User’s aspirations or expectations and shall be
performed in an uninterrupted manner. Verification check verifies the existence of the facts and
information provided by the User, it does not verify the authenticity of the facts itself.
Disclosure By Law. User acknowledges and agrees that HYD may disclose information User
required to do so by law, at the request of a third party, or if in HYD"s sole discretion, believe
that disclosure is reasonable to
- 1. comply with the law, requests or orders from law enforcement, or any legal process (whether
or not such disclosure is required by applicable law);
- 2. protect or defend HYD"s, or a third party"s, rights or property
- 3. protect someone"s health or safety, such as when harm or violence against any person is
- 4. for investigative purposes.
Search Engine. Some portions of User profile may be available to search engine crawlers and therefore
may appear in internet search results, but no Personally Identifiable Information will be included
in such search results.
Information Transferred As a Result of Sale of Business. HYD may buy or sell assets and,
the transaction, User Personally Identifiable Information may be one of the transferred and acquired
Links to or Access from Other Sites
Users may be able to access account or content from third party sites, such as social networking
sites, by way of various applications. The privacy policies and practices of such sites in
connection with information User discloses on such sites may differ from that on the Site. User is
encouraged to review the policies and practices of these sites to ensure that the privacy of the
information User submits on their site does not conflict with and is consistent with how User wishes
this information to be treated. HYD is not responsible for the privacy policies or practices
content of any other websites that may provide access to, or be linked to or from, this Site,
including that of any social networking sites and third party advertisers whose offerings require
User to navigate away from this Site.
HYD does not rent, sell or share any personal or sensitive information of User other than as
User has the right to opt-in or opt-out of any marketing/promotional/newsletter mailings. Upon opting
out, provisions of this Terms and Conditions and the related policies will become applicable.
However, HYD reserves the right to send service related communication without offering User
facility to opt-out. User can update your account settings and information at any time. At User"s
request, HYD can cancel User registration and remove/block personally identifiable
it"s database. However, this information may remain in archives even after deletion or termination
of User account as required by law and the handling of the same is in accordance with the provisions
of the applicable law and as intimated by the government agency from time to time.
HYD follows stringent security techniques and requirements for handling sensitive and personal
information. These techniques and requirements are fully compliant with the guidelines set forth
under law. HYD servers are accessible only to authorized personnel. User information logged
the Terms and Conditions is shared with respective personnel only on need to know basis and/ or for
the purpose of completing a transaction and/ or to providing Services. All representatives handling
information under these provisions are under contractual confidentiality obligation with HYD. While,
HYD takes every step to safeguard the confidentiality of User personal information, by using
Site, User agrees and confirms that HYD is not liable for any disclosure due to errors in
transmission or unauthorized acts of third parties.